OUR POLICY
Tera Core is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you fill out contact forms or request quotes on our website. This information may include:
Name
Email address
Phone number
Zip Code
Project details and specifications
Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity through Google Analytics, including:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visits
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide services: Process your inquiries, respond to your requests, and provide construction quotes and services
To communicate with you: Send you information about our services, updates, and respond to your questions
To improve our website: Analyze how visitors use our website to enhance user experience and functionality
To comply with legal obligations: Meet any applicable legal, regulatory, or contractual requirements
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics may collect and process data according to their own privacy policies
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies through Google Analytics to track activity on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How long we retain your data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and lead information are typically retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping purposes.
What rights you have over your data
Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you
Correction: You may request correction of inaccurate or incomplete personal information
Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
Deletion: You may request deletion of your personal information, subject to certain exceptions
To exercise any of these rights, please contact us using the information provided below.
Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Tera Core
Email: info@teracore.ca
Location: Toronto, Canada
